Key takeaways:

  • Shift in Shopping Behavior: Covid-19 caused a global change in shopping habits and patterns, with a significant impact on consumer behavior in South Africa.
  • Survey Collaboration: The South African Council of Shopping Centres (SACSC), Serendiptyremix, and Urban Studies conducted a consumer survey to understand shopping experiences and expectations during Level 4 lockdown in May 2020.
  • Focus on Consumer Experience: The survey aimed to capture consumer expectations and how they adapted to shopping during the restrictions of the pandemic.
  • Insights from Survey: The results provided valuable insights into how shopping behavior was impacted during these unprecedented times, highlighting shifts in expectations.
  • Ongoing Exploration: For more detailed information and survey results, readers are encouraged to visit SACSC’s official website at https://sacsc.co.za/.

Covid-19 changed shopping patterns and behaviour worldwide. The South African Council of Shopping Centres (SACSC), in association with Serendiptyremix and Urban Studies, completed a consumer survey to gather information on what consumer expectations and experiences have been while shopping during Level 4 in May 2020. Herewith some of the insights pertaining to shopping habits and behaviour during these unprecedented times. For more information go to https://sacsc.co.za/